BY ESE DIBEBI
The head office of pay-TV service provider, Multichoice Nigeria was invaded yesterday by men of the Consumer Protection Council (CPC).
Led by the council’s Director of Legal Services, Emmanuel Ataguba, the officials were accompanied by policemen and some journalists as well as a warrant.
In a statement, the CPC said it conducted the raid in an effort to checkmate any obstruction of the ongoing investigation into the operations of the Digital Satellite Television (DStv) by the Council. “CPC, in line with one of its mandates to provide redress for consumer abuse, commenced investigation into the operations of DStv based on a barrage of complaints of alleged consumer rights violations against the company,” it read.
“The CPC commenced investigative sittings into the operations of Multichoice Nigeria, the franchise owners of DStv on Friday, July 31, 2015. This followed a barrage of consumer complaints alleging wide-range abuse of subscribers’ rights. These include poor quality of service such as incessant disruption of service without compensation, wrongful disconnection of service during subsisting subscriptions, decoder swap irregularities and poor redress mechanism and customer service.“