BY ESE DIBEBI
In what will come as music to the ears of millions of Digital Satellite Television (DStv) subscribers across Nigeria, Consumer Protection Council (CPC) has started investigations into the operations of the company based on the complaints of alleged consumer rights violations.
In an investigation commencement notice served on MultiChoice Nigeria Limited, the parent company of DStv, CPC disclosed that it had been inundated with a barrage of consumer complaints, alleging wide-range abuse of subscribers’ rights.
The consumer regulatory agency asserted that despite its earlier interventions in form of meetings with the satellite company, telephone and written correspondences with a view to ensuring that it addressed the issues and developed quality standards for the safeguard of the interest of consumers, complaints have been pouring in unabated against the company.
According to the notice of investigation, CPC stated that “these complaints in effect allege that the DStv service does not conform with international best practice and is specifically designed to exploit Nigerian consumers who have suffered loss by not being able to fully enjoy or receive the benefit or actualise the full purpose for which they purchased or subscribed to the service.”